Cleaner Information : Hollin How

Cottage Name: Hollin How

Cottage Name:

Hollin How

Cottage location:

Eskdale

Cottage sleeps:

How many pets accepted?

How long does the changeover usually take?

12 hours

Changeover Fee Type:

Fixed fee

Changeover Fixed Fee:

180.00

Guest depart time:

10:00

Guest arrive time:

17:00

Keys

Key location:

The key safe is located next to the front door on the left hand side. Please note that the front door is the second porch you come to. Code 4475. The property is alarmed between bookings. To switch the alarm off you need to press 3260 in the control panel which is on the left as you come through the front door.

What other keys does the cleaner need:

The cleaner key safe is to the left of the front door in the porch. Code 1423
The key also opens the log store which is the locked door in the attached barn.
If there is no booking coming in please set the alarm, to do this you need to press 3260A on the control panel by the front door.

Where are the spare keys?

There is a spare key at Sally's cottages which has the front door and and the logs store on.
There is also a key on the cleaners set for the owners office which has the wifi router in.

Laundry

Who washes the bed linen:

Clare Postlethwaite

Customer Number:

Laundry Collection Day:

Clean laundry pick up point:

There is a plastic storage box in the open barn next to the gate. The code is 1423

Where is clean laundry stored:
(after it has been picked up)

In the utility room in the middle and the right hand side cupboards which are locked. The key is on the cleaners set.

Where should i put the dirty laundry?

There is a plastic storage box in the open barn next to the gate. The code is 1423
Claire Postlethwaite will collect this to launder and return it back to the box.

Who washes the bathmats:

Clare Postlethwaite

Who washes the tea towels:

Clare Postlethwaite

Are towels provided for the guests:

yes

Who washes the towels:

Clare Postlethwaite

Laundry required for one full changeover

Laundry Sheet Type

Laundry Pillowcase Type

oxford

Single Beds

Double Beds

King Size Beds

Super King Size Beds

Towel Type

standard

Hand Towels

Bath Towels

Bath Sheets

Bath Mats

Glass Cloths

Table Cloth 70x70

Table Cloth 70x144

Other Beds Info

Laundry - Other notes

The property has the following:
2 King size beds
1 bunk room
2 twin rooms
there are 2 sofa beds downstairs which can be used as extras. These take double bedding which is stored in the cupboard in the snug.
Please put a hand towel on the 2 bathrooms and downstairs toilet.

Does the cottage have any beds that aren't always made up?

Extra Bed 1 Type:

Sofabed

Is laundry provided for this bed?:

yes

what laundry is required?:

Double

Extra Bed 2 Type:

Sofabed

Is laundry provided for this bed?:

yes

what laundry is required?:

Double

Cleaning

Where are the cleaning products kept?

The cleaning products are kept in utility room middle cupboard which is locked. The key is on the cleaners set.

Covid Procedures

sign in place asking guests to leave out any books etc. they use so they can be quarantined in the cleaner's cupboard.

mattress and pillow protectors are to be rotated on every changeover and stored in the cleaner's cupboard.

throws have been removed.

Where is the cot kept?

There are 2 travel cots under the bunk beds

Where is the high chair kept?

There is a high chair in the utility room.

There is also a stair gate (usually stored in the bunk room - NB 1 stairgate and 2 flights of stairs)

Welcome Pack

Is there a welcome pack?

Yes

Welcome pack contents:

1 box of Farrers tea
1 pack of Farrers ground coffee
1 box of Romneys biscuits
1 crock bottle of Dandelion and Burdock cordial.
Long life milk carton

Where are the welcome pack contents to be found?

The cleaning products are kept in utility room middle cupboard which is locked. The key is on the cleaners set.

Wood Burner / Open Fire

Initial wood supply:

Yes

Initial wood supply location:

In the locked barn next to the house. Please stack logs on either side of the living room fire up to approximately the height of the fire. Please leave a handful of Kindling in the basket with firelighters and matches.

Check wood levels:

Yes

Wood responsibility:

Owner

Where do you check this?

If the supply of logs runs low, please let the office know so that we can notify the owner.

Check coal levels:

Bins

What happens with the bins:

Please could you put your rubbish in the wheelie bin at the end of the drive. All waste
can be put in the one bin and the collection company sort and recycle at the depot. Please do not move the bins

What instructions are there for the cleaner:

Heating and Hot Water

Normal settings for heating, how do visitors boost this if they need to?

It's an ESi 5 Series WiFi Wireless programmable room thermostat. The controls in the utility room are now redundant for the heating system BUT the hot water still needs to be turned on using that panel. The cleaners turn it off and on when they come in.

The heating is now controlled through an app on my phone which I will set to ensure the house is warm when guests arrive and then will be on a schedule that I will set. If guests want to manually adjust the heating, they can do so by simply turning the dial on the side of thermostat to their desired temperature. The thermostat is a white touchscreen that is plugged in by the toaster.

There are a couple of fan heaters as a back up.

Cleaner instructions for heating settings:

If there is no booking for a couple of weeks, please switch the hot water off. This will need to be switched back on again before the next guests arrives.

Normal settings for hot water, how do visitors boost this if they need to?

Constant via the boiler.
If hot water hasn't been turned on there is a panel in utility room, just turn blue button to ON position

Cleaner instructions for hot water settings:

Check oil levels:

Yes

Oil responsibility:

Owner

Where do you check this?

Please notify the office if the gauge on the oil tank is getting low. Once it gets to 1/4 of a tank we need to notify the owner.

Check gas levels:

Other special instructions for cleaner

Please make sure that the outside toilet is cleaned on each changeover and toilet roll supplied.

Directions

From east: From junc 40 of M6 and A66, take A66 towards Workington. Continue along A66 past Keswick and Cockermouth At roundabout take left turn onto A595 to Whitehaven Follow A596 to Gosforth Turn left into Gosforth (signed Eskdale) Follow road through village keeping left at mini roundabout At junction by Methodist Church turn right to Eskdale Continue to follow this road to and through Eskdale Green At Eskdale Green station the road goes over the Ravenglass and Eskdale Railway on a bridge The track leading to Hollin How is the first left after this bridge, name plate on the stone wall Continue up the track, over the railway and through a gate into the yard From north and north east: From junc 44 of M6 take A689 towards Workington, continue over 8 roundabouts At the 9th roundabout turn right onto A595 Continue to follow A595 to Cockermouth Turn right onto A66 to Workington - then follow as above

From south: From M6 junc 36 take A590/A591 to Kendal and Barrow Turn left onto A590 Follow A590 through Newby Bridge and Haverthwaite At Greenodd roundabout turn right onto A5092 (signed Workington, Whitehaven and Millom) Follow to Grizebeck and continue onto A595 Just before the traffic lights at Duddon Bridge turn right to Ulpha and Seathwaite At Ulpha turn left to Eskdale and Whitehaven Follow road over fell Keep left at King George pub The turning for Hollin How is on the right at the end of the woodland on your right opposite a white house If you go over the railway bridge you have passed it! Continue up the track crossing the railway and entering the cobbled yard through a gate. There is ample parking for several cars