Cleaner Information : Rivers End

Cottage Name: Rivers End

Cottage Name:

Rivers End

Cottage location:

Ravenglass

Cottage sleeps:

How many pets accepted?

How long does the changeover usually take?

3 hours

Changeover Fee Type:

Fixed fee

Changeover Fixed Fee:

75.00

Guest depart time:

10:00

Guest arrive time:

17:00

Keys

Key location:

The key will be in the key safe by the front door. The code is 5596. Please let yourself in, collect the other key inside the house and put the key back in the keybox. Please remember to make sure a key is left in the keysafe when you depart. Please note there is only parking for 1 car outside the cottage. All other cars must be parked in the car park by the train station.

What other keys does the cleaner need:

Cleaner key safe is to the right hand side of the front door, code for this is 2760.

Where are the spare keys?

Sally's Cottages

Laundry

Who washes the bed linen:

Shortridge

Customer Number:

52460

Laundry Collection Day:

Tuesday

Shortridge Collection Type:

Automatically requested on departure

Clean laundry pick up point:

There is a plastic storage bench at the front of the property, there is a coded padlock on this - 2760.

Where is clean laundry stored:
(after it has been picked up)

Under bed drawers in both rooms - there are coded padlocks on the drawers - 2760. Towels may also be stored in the hall cupboard and the code forthis padlock is 3760.

Where should i put the dirty laundry?

There is a plastic storage bench at the front of the property, there is a coded padlock on this - 2760.

Who washes the bathmats:

Shortridge

Who washes the tea towels:

Shortridge

Are towels provided for the guests:

yes

Who washes the towels:

Shortridge

Laundry required for one full changeover

Laundry Sheet Type

deluxe microstripe

Laundry Pillowcase Type

oxford

Single Beds

Double Beds

King Size Beds

Super King Size Beds

How is Zip/Link Bed 1 Made up:

Twin

Towel Type

deluxe

Hand Towels

Bath Towels

Bath Sheets

Bath Mats

Glass Cloths

Table Cloth 70x70

Table Cloth 70x144

Other Beds Info

Laundry - Other notes

Does the cottage have any beds that aren't always made up?

Cleaning

Where are the cleaning products kept?

Hallway cupboard (under the stairs) and the code for this padlock is 3760

Covid Procedures

Welcome Pack

Is there a welcome pack?

Yes

Welcome pack contents:

Tea, coffee, sugar sachets & border biscuits (Out of Eden).

Where are the welcome pack contents to be found?

Hallway cupboard code 3760 or under bed drawers.

Bins

What happens with the bins:

Waste is arranged through Copeland Borough Council Trade Waste. Guests are to put their rubbish into the bins in the back yard, which should be lined with an orange bag.

What instructions are there for the cleaner:

There are bins to the rear of the property where guests will leave their rubbish - please ensure that these are lined with the orange bags provided by the council on each changeover.

The orange bags to be put out on the roadside on a Friday morning, so you need to tie them up and bring them from the bins in the back yard, through the house and place them out in a visible spot on the road side to be collected.

Please ensure the orange bags are kept in the locked Housekeeping cupboard, can leave a spare orange bag out under the kitchen sink, just in case.

Heating and Hot Water

Normal settings for heating, how do visitors boost this if they need to?

Heating throughout the property is via underfloor heating. Each area has a separate control panel which are found on the walls throughout the property. Visitors are asked not to adjust the settings as it causes balancing problems throughout the system and cause the adjacent rooms to switch off. Heating system is Trowarm.
The timings for the different areas:
Lounge-
6.30am -21'c
11.00 -18'c
15.00 -22'c
23.30 -18'c

Bedrooms-
6.30 -21'c
10.00 -17'c
18.00 -21'c
23.00 -17'c

Bathroom and hall
6.30 -21'c
11.00 -17'c
16.00 -21'c
23.00 -17'c

The instructions can be found in the guest folder

Cleaner instructions for heating settings:

The cleaner will need to check that the heating controls are set correctly as per the normal settings above. Should just be kept the same.

(Troubleshooting) - If you need to change or check the temperature that rooms are set to: Press the up & down arrows together, you will then see what the temp is. This can be adjusted by using the up or down arrows. Once desired temp is set; press the up & down arrows together to save changes and reset to normal mode.

Normal settings for hot water, how do visitors boost this if they need to?

There is no water tank or boiler at the property. The shower is electric and the taps work in a similar way.
Each tap and the shower have an individual heater unit which is activated when you run the hot water. Te water is heated at the point of use so will be hotter when the flow is slower.
The isolator switch for the shower is in the cupboard in the hallway under the stairs.

Cleaner instructions for hot water settings:

Check oil levels:

Check gas levels:

Other special instructions for cleaner

The drain in the wet room must be checked and cleared of any hair or debris on every clean.
Please sweep out the yard, thank you

Directions

From the South After leaving the M6 Motorway at Junction 36 Follow the signs north for Barrow or Workington. Travelling along the A590 the village of Greenodd will be on your right Turn off here, crossing the river and passing the garage on your left Follow this road heading north for 30 miles You will drive through the village of Bootle, then through Waberthwaite Keep going for a while and you will eventually pass Muncaster Castle on your left After Muncaster take the next left, signed Ravenglass Go down into the village of Ravenglass to the bottom of the main street Rivers End is opposite the Bay Horse B&B, house number 3. From the North Leave the M6 motorway at Junction 40 Follow the A66 from Penrith, past Keswick towards Whitehaven Follow the main A595 Cumbrian Coastal route heading South towards Ravenglass Go down into the village of Ravenglass to the bottom of the main street Rivers End is opposite the Bay Horse B&B, house number 3 The postcode for Rivers End is CA18 1SD. There is parking for 1 car only, directly outside the property.Additional parking in the National Trust car park in the village